Turn Failed Deliveries Into Successful Ones
Automatically track non-delivery reports, follow up with customers and couriers, and recover shipments before they turn into costly returns.
How NDR Management Works on Shift
The moment a courier marks a delivery attempt as failed, Shift logs the non-delivery reason against that shipment automatically.
Our team communicates with the customer or courier to resolve the issue, confirming the address, rescheduling, or clarifying availability.
Based on the response, the shipment is either scheduled for re-delivery or marked for Return to Origin (RTO), all tracked from your dashboard.
Why NDR Management Matters
Fewer Return-to-Origin Cases
Proactive follow-ups resolve delivery issues before they turn into costly returns.
Higher Delivery Success Rates
Faster resolution of failed attempts means more parcels reach customers on the first or second try.
Full Visibility & Control
Get immediate alerts the moment a shipment is marked for non-delivery, so you can act before it's returned.
Lower Operational Costs
Reducing RTOs cuts reverse logistics costs and protects your inventory.
Frequently Asked Questions
Stop Losing Orders to Failed Deliveries
Resolve non-delivery issues faster, cut RTO costs, and keep more shipments moving toward your customers.